Relocation is a complex and challenging task. Packing, cleaning, scheduling a moving date, finding a reliable residential moving company – the list is endless. Moving period is difficult and stressful enough without having to worry about your movers. Find experienced and trustworthy professionals who fit your budget and your needs. In case you are not certain how to elect, make a list of qualities that the moving company you hire should have. Here are some traits that you must consider:

License and insurance

When it comes to searching for a reliable residential moving company, first check whether it has a license and insurance. In most cases, you can find this information on the company’s website or ask the company’s representative. Licensed movers will handle your belongings with care and offer insurance. Also, you can ask your chosen mover about the extent of the insurance they provide. If necessary, you can even consider buying additional insurance. Unlicensed movers usually offer lower prices to draw customers’ attention, but be aware that with unlicensed movers you risk potential damage or theft. Your safety and the safety of your belongings should come first and be the most important aspect when moving.

Positive reviews

Finding a reliable residential moving company is not difficult, but it requires some time and effort. Reading previously submitted reviews will help you filter reliable movers and save you a lot of troubles. In addition to basic information about a particular company, reviews also include positive and negative feedback, personal impressions, mark for an overall impression. Remember, no one knows more about the movers than the people who used their services before. That is why checking the feedback and reading previously submitted comments and complaints are essential. Focus on the latest comments since those are most up-to-date.

reading moving company reviews
Read reviews and previously submitted complaints to filter movers

Where to look for reviews?

Two best ways of checking other people’s experiences with a particular company are:

  • Recommendation and referral. If you have a friend, colleague or family member who has moved recently, make sure to ask for a recommendation. This will save you a lot of time because personal experience is invaluable.
  • Specialized websites. Browse the Internet and check a company with sites such as the Better Business Bureau. You will be able to see the rating of a selected company (from the highest A+ to the lowest F), and previously submitted comments and complaints.

Also, it’s important to check comments on social media. Multiple complaints and negative feedback are definitely a red flag. Apart from customer rating, it’s very important how the company handled negative reviews. Did they blame the customer, ignore the comment or tried to make things right? However, beware of fake online moving reviews and scams. They are usually overly positive or too negative, too detailed or too vague. They might have the same style of writing and date of posting.

Experience is an important quality of a reliable residential moving company

One of the most important traits of reliable movers is the experience. Professional movers will simplify the moving process and make sure that your belongings arrive safely to your new home. They already know how to pack, transport and unload your boxes, as well as navigate the roads. Make sure to let them know if you have some special requests. Are you moving with pets? Do you need an item handled with extra care? Also, if you are moving internationally, experienced movers will inform you about the possible charges, taxes, regulations and necessary documentation. This is why you should hire movers who know what they are doing. They are professionals who have had the appropriate training and understand the value of client’s possessions.

Experienced movers of a reliable residential moving company
Experienced movers will handle your belongings with care

A reliable residential moving company should provide an accurate quote

Once you have researched the company’s website and reviews and checked their services, it’s time to request a quote of moving. A reliable residential moving company should be able to provide a pretty accurate estimate and will stick to this initial quote. They need to know the weight of your cargo and moving distance. Let them know if you have some special requirements or fragile/valuable belongings to transport. This will help them decide on the number of hours, workers, and the overall complexity of the move. After that, movers will be able to present their offer and give an estimate. If you wish to add some additional service, deduct something or negotiate the offer, feel free to tell them. Also, get a few estimates from different companies to see which one fits within your budget and necessary services.

Good customer service

Customer satisfaction and a good relationship with the public is the basis of any successful business. This is why it’s important to hire professional workers with good people skills. Good customer service will provide customers will all the necessary details and useful advice. They will make sure the moving goes stress and hassle-free. Customer service representatives should be polite, knowledgeable about the services and policies. They should show interest in the specific needs the customer may have. Also, it’s very important how they handle and overcome problems that occur before or during the relocation process. Top moving companies will contact you a few days after your move to check your overall impression.  They may ask you to leave a review on their website or social media. Also, they will call to make sure nothing was damaged during the move.

customer service representative of a reliable residential moving company
A reliable residential moving company puts customer satisfaction first

Moving industry is booming and there are a lot of moving-related services. So, how to decide which moving company to trust with your relocation? Knowing the traits of a reliable residential moving company will help you choose the right company that meets all your requirements. Movers should be client-focused, highly trained, respectful and licensed. That is why it’s necessary to do the research before you hire a particular company. The right choice will save you from much frustration, headache, and additional expense.

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